Title: Associate Director of Financial Aid

Working Title: Financial Aid Expert

Status: Part-Time Employee (20-25 hours weekly)

Location: Remote/Virtual position, with occasional day and evening travel to partner locations in Massachusetts


Under the general guidance of the Director of Financial Aid, the Associate Director will provide expert-level financial aid support to students and families on an individual and group basis as well as support the overall success of College Affordable’s mission. 


  • Passion and experience providing excellent customer service while maintaining successful performance in a confidential service environment.
  • Knowledge of both federal and institutional awarding methodologies
  • Experience with the CSS Profile and FAFSA
  • Knowledge of Title IV and ability to research federal and state regulations.
  • Strong presentation, interpersonal, networking, technology, and organizational skills in an entrepreneurial environment.
  • Demonstrated ability to work independently and meet deadlines;
  • Evidence of working effectively as a team member with an emphasis on a customer-centric environment in a financial aid office (or similar).
  • A strong commitment to College Affordable’s mission and desire to support families on their journey to obtain higher education.
  • Minimum five years of financial aid experience
  • Willingness to grow and be part of a winning team
  • Careful attention to details


  • The Associate Director is part of a team of individuals who support a growing non-profit centered around helping high school students and their families understand the most effective ways to personally finance higher education.
  • This position will primarily focus on individual family support through email, phone, and virtual meetings in addition to in-person and webinar presentations.
  • Individual support may include helping families prepare their financial aid applications, explaining financial aid eligibility at different schools, and navigating all facets of the financial aid application cycle.
  • Preparation of key financial aid forms and application requirements.
  • Maintaining and filing of confidential records, such as family financial records and any notes and data related to highly sensitive data.
  • Navigating the loan process and supporting families with payment and billing questions.
  • The position is remote; however, occasional day and evening travel to Massachusetts area partner locations will be required, thus living within 50 miles of Boston, MA is preferred. 


  • Project and/or customer relationship management (CRM) experience
  • Creative and have the ability to solve problems
  • Bilingual and able to read, write and speak proficiently in English and a second language preferred.

To apply, please email a cover letter and resume to No calls, please.