Careers

Title: Associate Director of Financial Aid

Working Title: Financial Aid Expert

Status: Part-Time Employee (20-25 hours weekly)

Location: Remote/Virtual position, with occasional day and evening travel to partner locations in Massachusetts

PURPOSE OF POSITION

Under the general guidance of the Director of Financial Aid, the Associate Director will provide expert-level financial aid support to students and families on an individual and group basis as well as support the overall success of College Affordable’s mission. 

MINIMUM ACCEPTABLE QUALIFICATIONS

  • Passion and experience providing excellent customer service while maintaining successful performance in a confidential service environment.
  • Knowledge of both federal and institutional awarding methodologies
  • Experience with the CSS Profile and FAFSA
  • Knowledge of Title IV and ability to research federal and state regulations.
  • Strong presentation, interpersonal, networking, technology, and organizational skills in an entrepreneurial environment.
  • Demonstrated ability to work independently and meet deadlines;
  • Evidence of working effectively as a team member with an emphasis on a customer-centric environment in a financial aid office (or similar).
  • A strong commitment to College Affordable’s mission and desire to support families on their journey to obtain higher education.
  • Minimum five years of financial aid experience
  • Willingness to grow and be part of a winning team
  • Careful attention to details

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • The Associate Director is part of a team of individuals who support a growing non-profit centered around helping high school students and their families understand the most effective ways to personally finance higher education.
  • This position will primarily focus on individual family support through email, phone, and virtual meetings in addition to in-person and webinar presentations.
  • Individual support may include helping families prepare their financial aid applications, explaining financial aid eligibility at different schools, and navigating all facets of the financial aid application cycle.
  • Preparation of key financial aid forms and application requirements.
  • Maintaining and filing of confidential records, such as family financial records and any notes and data related to highly sensitive data.
  • Navigating the loan process and supporting families with payment and billing questions.
  • The position is remote; however, occasional day and evening travel to Massachusetts area partner locations will be required, thus living within 50 miles of Boston, MA is preferred. 

PREFERRED EXPERIENCE

  • Project and/or customer relationship management (CRM) experience
  • Creative and have the ability to solve problems
  • Bilingual and able to read, write and speak proficiently in English and a second language preferred.

To apply, please email a cover letter and resume to careers@collegeaffordable.org. No calls, please.